Wed, Jan 20, 2010
Streamlined Site Also Gives Easy Access to On-Time And Baggage
Handling Data
The DOT recently announced the launch of its redesigned
Aviation Consumer Protection and Enforcement website. The
site allows visitors to file complaints about airline service,
compare the historical on-time and baggage mishandling records of
airlines, and find tips about air travel.
"This updated web site is part of our ongoing effort to improve
resources for consumers and ensure that airline passengers are
treated fairly when they fly," U.S. Transportation Secretary Ray
LaHood said. "We want to make it as easy as possible for
consumers to find the information they need to make their air
travel experience as smooth and hassle-free as possible."
The improved site contains useful information about the
Department's complaint handling system for consumers who experience
air travel service problems, including a web form that consumers
can use to file a complaint with DOT about airline service.
The site also offers guidance regarding aviation rules and
statutes, advice concerning airlines that have stopped operating or
filed for bankruptcy protection, and travel tips and publications
related to air travel, such as the Air Travel Consumer Report,
Fly-Rights and the annual report on disability-related air travel
complaints.
The redesign was designed to make it easier to obtain
enforcement orders, rules and guidance pertaining to a wide array
of subjects such as baggage, fare advertising, refunds,
overbooking, disability and flight delays. The website is also
available in Spanish.
"It is important that the growing number of Spanish speakers in
our nation and flying on U.S. airlines have access to information
about their rights as air travelers," said Secretary LaHood.
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