Tue, May 10, 2005
Even Shorthanded, FAA Says They've Kept Their Eyes On The
Ball
Despite a severe staffing shortage,
the air traffic controllers in the New York area continue to prove
that they will not be distracted from their primary mission. Even
the FAA has commended the performance of controllers at the
New York Terminal Radar Approach Control (N90) and the New York Air
Route Traffic Control Center (ZNY).
Drawing upon comments submitted by "customers" of air traffic
control services, usually commercial airlines, the FAA Command
Center found that, "A review of customer comments this year shows
that New York TRACON and New York Center have more than their fair
share of positive customer comments...With constant pressure to
keep flights safely separated, controllers at 'ZNY' and 'N90' take
pride in their ability to work with the airlines to overcome
weather issues, avoid delays and keep those passengers moving."
"Controllers are working under extreme stress, short staffed and
in a work environment that borders on hostile. As always,
controllers will not let these administrative stressors compromise
their professionalism," said Ruth Marlin, executive vice president
of the National Air Traffic Controllers Association (NATCA).
"Over the last few months
controllers in New York have worked to draw attention to the
critical issues necessary to maintain aviation safety. Instead of
addressing the issues, the agency has challenged the motives of the
air traffic controllers. However, they will not let even public
derision by management compromise their integrity. We are pleased
to see the FAA is finally recognizing that it is the controller
that keeps the system together, and we look forward to working with
the agency to resolve these important outstanding issues," Marlin
concluded.
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