Thu, Apr 14, 2011
Frontier Airlines Cuts Itinerary Change Fee, Discounts First
Bag Fee For Online Check-in On Some Fares
We all know that what one airline does is often copied by
others, so we can only hope this is the beginning of a trend.
Frontier Airlines Wednesday announced fee reductions and policy
changes effective for tickets purchased on or after April 13, 2011.
Key changes include the addition of no change fees for itinerary
changes made prior to the day of travel on the airline’s
"Classic" fares.
“Many of the changes we’re making are really geared
towards those who value choice and clarity in their travel
experience,” said Ian Arthur, vice president of marketing and
branding. “With the Classic fare, a guest can now enjoy the
flexibility of no change fees, in addition to two complimentary
checked bags, same-day standby, bonus EarlyReturns miles and more
– making the Classic fare by far the best bang for your buck.
The beauty of our Classic and Classic Plus fares is the freedom
they provide our guests to select the option that best meets their
unique travel needs and bundles those features into an affordable
package, rather than paying for them à la carte.”
For tickets purchased on or after Wednesday, Frontier will
reduce the change fee from $100 to $50 on Economy fares and will
also add a discount on the first checked bag fee for any guest who
checks in online. This discount is currently set at $5, which
reduces the checked bag fee from $20 to $15 on the Economy fare.
Guests traveling on Classic and Classic Plus fares will continue to
receive two complimentary checked bags on every flight.
Frontier also added another level of transparency for its guests
by posting its revised guest commitment online. The guest
commitment outlines what a Frontier Airlines guest can expect in
any kind of irregular operation including, flight delays and
cancellations.
Other key changes going into effect Wednesday include:
- Removal of the flat fee for checked bicycles, which will now be
included in the standard baggage allowance, meaning customers
traveling on Classic or Classic Plus fares can include their bike
as one of their two complimentary checked bags and Economy
passengers would pay $20 if the bike is one of their first two
checked bags. Bikes will be exempt from any oversize fees, but
subject to overweight fees and excess bag fees, if applicable. This
is similar to the carrier’s current policy for golf clubs and
skis.
- Name changes will now be permitted for $50 on Classic and
Economy tickets. Classic Plus ticket holders and Summit-level
EarlyReturns members can change a name at no charge. In addition to
the name-change fee, guests will also be responsible for paying any
difference in fare at the time the change is made.
- Fees for same-day confirmed flight changes on Classic tickets
will be reduced to $25 from $50 with no fare difference.
- The excess bag fee – for a third bag and beyond –
will be standardized at $50 per bag for all markets, domestic and
international.
The airline is also rebranding flights operated on ERJ 135, ERJ
145, and Q400 aircraft as "Frontier Express." The Frontier Express
branding will indicate that the in-flight service and amenities
will differ from Frontier’s standard mainline service found
on Airbus, Embraer 190 and Embraer 170 aircraft.
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