Paperless Engine Registration Process Intended To Increase Service Quality

BRP-Rotax constantly aims for improvement in order to provide our end customers not only with high quality products but also with the best quality of service. Therefore, the new easy-to-use engine registration system is an essential step on this journey.

Now, a new registration can be done by following a three-step process. As a first step, the customer enters all required registration data using the online registration form. In the second step, the end customer receives a confirmation link via email after submitting the registration. By following this link, the data entered must be validated and needs to be confirmed by the customer. The confirmation link expires after 48 hours. After this time frame the customer has to redo the registration. Finally, the engine registration process the submitted registration is validated by BRP-Rotax.

This new paperless engine registration process offers various advantages for Rotax aircraft engine owners. First of all, it is very important for BRP-Rotax to get to know their customers and their engines in operation. This allows to optimize the distribution and service network according to customer's needs.

Customers who agree on getting contacted by BRP-Rotax directly enjoy the advantage of receiving newsletters. Moreover, in future also relevant notifications on engines, like new technical documentation, registered by the customer will be available. Another advantage is that in case of a reported engine theft a re-registration of this engine is impossible.

Since the launch of the new engine registration in December 2016, 320 customers have already registered their engines via the new online system; becoming part of the ROTAX family.

(Image provided with Rotax news release)

FMI: www.rotax.com, www.flyrotax.com