"This is going to make the sessions available to a much
wider group of technicians around the world and it will greatly
enhance peer interaction, and enhance the learning experience for
Citation technicians and operators. This is part of our
ongoing, industry-leading effort called ServiceDirect that is
changing how service and support are delivered to aircraft
operators. It's all about making sure our customers have the
support they need in the most effective way we can deliver
it."
Source: Mark Paolucci, senior vice
president, Customer Service, in remarks about Cessna decision
to begin offering its annual Citation maintenance and overhaul
(M&O) sessions, normally held during the National Business
Aviation Association mee