Justice; Sweeter When Aged
In August 2020, DeWitt Ingram—an American Airlines pilot who’d passed 21 exemplary years in the carrier’s employ—was professionally, financially, and personally undone by a nightmarish sequence of functional illiteracy, general apathy, and reactionary bureaucracy set into motion by an imprudent ground-service employee who failed, apparently, to differentiate between the given names DeWitt and David.