Tue, Dec 18, 2007
Two New Options For Immediate Access To Technical Experts
On Monday, Avidyne introduced two
new offerings aimed at improving technical support for its dealer
network. The new TechLine and TechChat support services offer rapid
access to Avidyne technical support experts, and will complement
Avidyne's current technical support hotline with advance email
notification and telephone callback services outside normal
business hours and web-based instant messaging.
With TechLine after-hours telephone support, calls go to live
call center specialists who gather information about an inquiry and
send an advance email notification to Avidyne technicians for
attention at the beginning of next business day. If the matter is
urgent, TechLine callers can request an immediate call back from an
on-call Avidyne technician.
TechChat provides an alternative method to contact Avidyne
Technical Support for immediate answers to quick questions during
normal business hours -- from 0800 to 2030 US Eastern Time. The
avionics maker notes the timeliness and multitasking flexibility of
an instant message dialog can save time over telephone and email
contact.
"TechChat and TechLine give our dealers and distributors two
great new channels for connecting to Avidyne support to get answers
to their technical questions," said Jerry Henry, Senior Manager of
Support Services. "TechLine helps dealers get next-day responses to
questions and even faster responses to urgent matters outside of
normal business hours. And TechChat is a terrific time-saving tool
for instantaneous dialogs on technical matters."
"The expansion of our technical support services is driven by
the continuing growth of our product lines, our dealer base and our
business worldwide," said Avidyne President Dan Schwinn. "TechLine
and TechChat give our distributors efficient and timely tools for
helping their technicians deliver excellent service to our mutual
avionics customers."
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