Says "Flights Of Note" Plan Isn't Noteworthy
United Airlines flight attendants, represented by the
Association of Flight Attendants-CWA, AFL-CIO, tell ANN they are
appalled at a new customer service policy announced by United
Airlines management last week. The flight attendants say that it
does nothing to fix the poor planning, poor scheduling and poor
staffing decisions that cause increased cancellations.
The union also maintains the policy does nothing to address what
it calls "abysmal" employee morale, minimal ground personnel or
inadequate gate access. Instead, according to the union, it signals
to employees that management has set travelers up for a long, hot
summer of delays, missed business meetings and disrupted family
As Aero-News reported last
week, United executives announced the new policy to
handle ground delays and named extraordinary delays, "flights of
note." A program has been designed to identify delayed flights with
the goal of keeping them to less than three hours, thus avoiding
"flights of note" status.
Passengers on "flights of note" suffering over four hours of
delay on taxi-out, 90 minutes on taxi-in or on ground diversion
delays of over four hours will be eligible for 20% off their next
round trip ticket on United and a $10 meal voucher.
"Flights of note? Who are they trying to kid? Trust us when we
say flight attendants won't be whistling while they work on hot,
minimally staffed, dirty airplanes full of understandably
disgruntled passengers," said Greg Davidowitch, president of
AFA-CWA at United Airlines. "All United workers will be doing their
best this summer. But no matter how hard flight attendants, pilots
and other employees work we will never be able to make up for the
operation management built like a house of cards."
"Flight attendants know first hand the frustrations of United's
customers. We encourage Congress to take action for passenger
rights. It's clear that United management either refuses or has no
ability to provide even the most basic service; getting from point
A to point B," Davidowitch added.