British Airways Woes Continue At Heathrow's T5 | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

Airborne Unlimited -- Recent Daily Episodes

Episode Date

Airborne Unlimited-
Monday

Airborne-Unmanned w/AUVSI-
Tuesday

Airborne Unlimited-
Wednesday

AMA Drone Report-
Thursday

Airborne Unlimited-
Friday

Airborne On ANN

Airborne 05.21.18

Airborne-UnManned 05.22.18

Airborne 05.16.18

AMA Drone Report 05.17.18

Airborne 05.18.18

Airborne-YouTube

Airborne 05.21.18

Airborne-UnManned 05.22.18

Airborne 05.16.18

AMA Drone Report 05.17.18

Airborne 05.18.18

Wed, Apr 02, 2008

British Airways Woes Continue At Heathrow's T5

Over 20,000 Pieces Of Luggage Missorted

British Airways canceled 54 more flights at its gleaming new Terminal 5 at Heathrow Airport on Monday as it struggled with a problem which sounds like deja vu to long-time US fliers -- a computerized baggage-handling system that has already helped misdirect at least 15,000 pieces of luggage.

Remember Denver International? Where they fought the machines for a decade, and finally tore them out? Well, this is a lot like that, but with a British flavor. And fistfights.

The New York Times reports BA has now canceled more than 250 flights in the five days since last Thursday, when the new terminal opened to the public. The teething problems could not come at a worse time for British Airways, which is already battling the high fuel prices and declining consumer confidence which effect the entire industry.

Things didn't improve much for Tuesday, either... as BA scrapped a full 13 percent of its scheduled flights out of the new terminal, destined to be the hub for the airline's operations at Heathrow. A British Airways spokeswoman said another 50 flights were to be cancelled Wednesday.

For its part, BA is bringing in some outside help to deal with the luggage mess. According to Bloomberg, BA has enlisted a cadre of companies and volunteers -- including none other than global cargo hauler FedEx -- to help sort 20,000 pieces of lost and misrouted baggage, and (hopefully) return them to their rightful owners.

"We are making progress on the backlog but getting bags back to passengers is complicated and quite time-consuming," BA spokeswoman Sophie Greenyer said.

Even if the situation improves drastically in the coming days, BA will still suffer economic ripples for weeks to come. Analyst Gert Zonneveld of Panmure Gordon in London estimates BA could lose $50 million US directly attributed to the problems at its new terminal.

There's also the PR issue to contend with. As Hartford (CT) Courant blogger Jeanne LeBlanc puts it, "It seems  you might as well throw your suitcase over a cliff as hand it to British Airways at Heathrow. At least you'd know what happened to it."

FMI: www.britishairways.com

Advertisement

More News

Airborne-Unmanned 05.15.18: UAS IPP Selections, Drone Regs, P4P V2.0

Also: DJI Microsoft Partner, ALPA 'Keeping A Close Eye', King Online Drone Course, Solar UAV First announced last October, this White House initiative partners the FAA with local, >[...]

Aero-News: Quote of the Day (05.20.18)

“We were honored to be selected by several airlines to create this retrofit solution for flight deck power. Our global experience in certification services is helping these a>[...]

ANN's Daily Aero-Linx (05.20.18)

Aero Linx: Directorate General of Civil Aviation (India) Directorate General of Civil Aviation is the regulatory body governing the safety aspects of civil aviation in India. This >[...]

ANN's Daily Aero-Term (05.20.18): Execute Missed Approach

Execute Missed Approach Instructions issued to a pilot making an instrument approach which means continue inbound to the missed approach point and execute the missed approach proce>[...]

AMA Drone Report 05.17.18: AMA Expo West Upgrades, UAS IPP, Amazon Snubbed

Also: Drones v Flaming Kites, Sherrif Drones, ALPA Is Watching..., Wichita Aviation Pathway After a number of years in Ontario, California; the highly anticipated 2018 rendition of>[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2018 Web Development & Design by Pauli Systems, LC