United Airlines Blames Computer Snafu On Employee Error | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

** Airborne 09.19.14 ** HD iPad-Friendly -- Airborne 09.19.14 **
** Airborne 09.17.14 ** HD iPad-Friendly -- Airborne 09.17.14 **
** Airborne 09.15.14 ** HD iPad-Friendly -- Airborne 09.15.14 **

Fri, Jun 22, 2007

United Airlines Blames Computer Snafu On Employee Error

Close To 300 Domestic Flights Affected

United Airlines states human error was behind a computer outage that brought operations to a halt at the carrier for two hours Wednesday, grounding approximately 300 flights and causing ripple effects that continued into Thursday.

Airline officials told The Associated Press operations had more-or-less returned to normal, with a handful of delays Thursday morning. Calling Wednesday "a difficult day for our customers and you," United CEO Glenn Tilton made a point of praising employees' handling of the tense situation.

"You did excellent work in overcoming a tough problem and doing your very best for our customers throughout the day," Tilton added, in a message to United workers... many of whom have openly criticized Tilton and other United executives, for accepting lucrative bonuses in the wake of the airline's time in Chapter 11 bankruptcy.

As Aero-News reported, all domestic flights were grounded by the glitch from 0800 until 1000 CDT Wednesday morning. United's international flights were not affected, according to spokeswoman Robin Urbanski.

UAL Chief Operating Officer Pete McDonald said the problem was caused by failure of the carrier's Unimatic system, which handles flight dispatching operations, during a systems test. A backup system failed, too.

"Yesterday, an employee made a mistake and caused the failure of both Unimatic and our backup system," McDonald said. He did not elaborate on what the error was.

FMI: www.united.com

Advertisement

More News

Aero-News: Quote Of The Day (09.21.14)

"The RCAF took the initiative to remove these functional, perfectly good parts and use them effectively. It was a sound decision, helping to ensure the long-term viability of the a>[...]

Enhanced F-35 Logistics Systems Delivered To Flight Test Locations

Integrates Preventative Maintenance, Flight Scheduling, And Mission Planning The 'next evolution' of the F-35 Lightning II's information technology backbone called the Autonomic Lo>[...]

Airbus Forecasts Strong Demand For Air Travel In The Middle East

Delivers First A380 To Qatar Airways Saying Airplane Is 'Ideal' For The Region Airbus has delivered Qatar Airways' first A380, and has used the occasion to tout the airplane as pla>[...]

NBAA Names 2014 Humanitarian Award Recipients

International Jet Aviation, Make-A-Wish Foundation, To Be Honored In Orlando The NBAA is pleased to announce that International Jet Aviation Services of Centennial, CO and the Make>[...]

NASA Seeks America's 'Best And Brightest' For Research Fellowships

Applications Period Open For Space Technology Grants NASA is seeking applications from U.S. graduate students for the agency's Space Technology Research Fellowships. The research g>[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2014 Web Development & Design by Pauli Systems, LC