"We have generated a lot of customer enthusiasm for our
products, which has resulted in increased sales and contracts that
bode well for our future. What this means, however, is that we
absolutely must step up our capabilities to meet our commitments to
our customers in critical areas such as quality, delivery and
cost."
Source: Textron Chairman Lewis Campbell, in an
email to Bell Helicopter employees following the resignation of
former CEO Michael Redenbaugh this week.