Thu, Aug 26, 2004
BA Back In Business
British Airways says things are getting back to normal, after
cancelling some 40 flights both Monday and Tuesday. Wednesday, that
number was down to four. But it's the second summer in a row that
Europe's second-biggest airline has suffered a public relations
Thousands of passengers were stranded at the beginning of the
week, according to the London Guardian newspaper. BA blamed the
problem on a shortage of ground staff at Heathrow, a shortage
caused by strict security measure in place since the 9/11 attacks
on America. At the same time, BA has cut 13,000 jobs and is now
suffering staff shortages.
Executives at the British flagship airline hoped they had
avoided the worst of their fears by avoiding a strike. Workers had
planned to walk out on the brink of the busiest vacation time of
the year in Europe.
At Heathrow, BA said it's about 120 workers short. Combined with
what the company described as "technical problems" that forced the
cancellation of flights to New York, Philadelphia and Chicago, the
staff shortage led to flight cancellations system-wide.
Last year, thousands of passengers were stranded by BA at
Heathrow when the ticket counter staff simply walked out in a
dispute over security matters.
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