United Shuts Down Customer Comment Hotline | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

Airborne Unlimited -- Recent Daily Episodes

Episode Date

Monday

Tuesday

Wednesday

Thursday

Friday

Airborne On ANN

Airborne 04.13.15

Airborne 04.14.15

Airborne 04.15.15

Airborne 04.16.15

Airborne 04.17.15

Airborne Hi-Def On YouTube

Airborne 04.13.15

Airborne 04.14.15

Airborne 04.15.15

Airborne 04.16.15

Airborne 04.17.15

Thu, Feb 12, 2009

United Shuts Down Customer Comment Hotline

Moves Some Call Centers Back To US. But Don't Call Them

Who says there's no good news in a recession? What if we told you we have a story about United Airlines that includes the phrases "insource' and "new hires?"

Before you get too giddy, the news is actually mixed. The Chicago Tribune reports United will insource 165 jobs currently performed in India and Mexico to giant call centers outside Chicago and Honolulu. Some of those people answering your calls on 1-800-UNITED-1 will be existing employees, but others will be new hires.

The bad news is, they'll no longer take complaint calls.

You can call United to make reservations, track lost bags or seek refunds, but if you want to complain -- or even compliment them on their service -- you'll have to do that by e-mail. The customer service reps will then decide whether to respond by e-mail, snail-mail or telephone.

United will still rely on offshore labor to take reservations... but maybe the news is good after all. United spokeswoman Robin Urbanski said internal studies show customers who communicated with United by email or snail mail were "most satisfied" with the airline's response to their inquiries.

Besides, when was the last time you tried to send an e-mail, and were told to wait for the next available representative?

FMI: www.united.com

Advertisement

More News

Garmin Enhances New And Existing G500 And G600 Glass Flight Display Systems

ADS-B Display Capability, Faster & Modernized Mapping Now Included Garmin has rolled out enhanced capability and an expanded feature set for the G500/G600 glass flight display >[...]

Airborne 04.17.15: DC Gyroplane Fallout, ICAS Airshow Update, Message To Space

Also: Blue Origin, Flying Cucumber?, BBJ Combi, NetJets Partners w/Ohio State, ExIm Helo Deal, Long-Range Navy UAS Obviously, the stunt pulled by Douglas Hughes of Ruskin, Florida >[...]

Airborne 04.16.15: Record-Setting AEA15, 9000 RVs!!!, ULA's 'Vulcan'

Also: DJI Phantom 3, API Update, Skyhawks In China, Air Methods Fined, Naming Pluto Features, Era Group Sale The 58th annual Aviation Electronics Association International Conventi>[...]

Airborne 04.17.15: DC Gyroplane Fallout, ICAS Airshow Update, Message To Space

Also: Blue Origin, Flying Cucumber?, BBJ Combi, NetJets Partners w/Ohio State, ExIm Helo Deal, Long-Range Navy UAS Obviously, the stunt pulled by Douglas Hughes of Ruskin, Florida >[...]

ANN's Daily Aero-Linx (04.18.15)

Seaplane Pilots Association The public section of the website for the Seaplane Pilots Association makes available hundreds of articles and discussions about seaplane Training, Advo>[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2015 Web Development & Design by Pauli Systems, LC