United Shuts Down Customer Comment Hotline | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

Airborne Unlimited -- Recent Daily Episodes

Episode Date

Monday

Tuesday

Wednesday

Thursday

Friday

Airborne On ANN

Airborne 07.20.15

Airborne 07.21.15

Airborne 07.22.15

Airborne 07.23.15

Airborne 07.24.15

Airborne Hi-Def On YouTube

Airborne 07.20.15

Airborne 07.21.15

Airborne 07.22.15

Airborne 07.23.15

Airborne 07.24.15

EAA/ANN AirVenture Innovation Preview

AIP-#1 Vimeo

AIP-#2 Vimeo

AIP-Part 1 YouTube

AIP-Part 2 YouTube

Thu, Feb 12, 2009

United Shuts Down Customer Comment Hotline

Moves Some Call Centers Back To US. But Don't Call Them

Who says there's no good news in a recession? What if we told you we have a story about United Airlines that includes the phrases "insource' and "new hires?"

Before you get too giddy, the news is actually mixed. The Chicago Tribune reports United will insource 165 jobs currently performed in India and Mexico to giant call centers outside Chicago and Honolulu. Some of those people answering your calls on 1-800-UNITED-1 will be existing employees, but others will be new hires.

The bad news is, they'll no longer take complaint calls.

You can call United to make reservations, track lost bags or seek refunds, but if you want to complain -- or even compliment them on their service -- you'll have to do that by e-mail. The customer service reps will then decide whether to respond by e-mail, snail-mail or telephone.

United will still rely on offshore labor to take reservations... but maybe the news is good after all. United spokeswoman Robin Urbanski said internal studies show customers who communicated with United by email or snail mail were "most satisfied" with the airline's response to their inquiries.

Besides, when was the last time you tried to send an e-mail, and were told to wait for the next available representative?

FMI: www.united.com

Advertisement

More News

Airborne At OSH15 Day 5 Redux: Inhofe's Mission, NextGen GA Fund, New Kitfox

Also: Cicare 8, Switchblade Update, Beringer Alaskan Bush Gear, Jack Pelton Interview - Final E-I-C Note: Regularly Daily Airborne Unlimited Programming will resume this Monday now>[...]

Aero-News: Quote Of The Day (08.02.15)

"This is a prime example of where the synergies from the Orbital ATK merger are providing real benefits to our customers, by being able to deploy one launch team that possesses exp>[...]

Transaero Airlines Receives Its First A321

Airliner On Lease From ICBC Leasing Of China Transaero Airlines has taken delivery of its first Airbus A321 as a result of a long-term leasing agreement between the airline and ICB>[...]

October Conference Will Focus On Rotorcraft Certification Standards

Safety, ADS-B, HTAWS, Flight Data Monitoring All On The Agenda The first Rotorcraft Certification Summit is being planned for October 27th in Dallas, with organizers are expecting >[...]

Raytheon, Partners Develop Low-Cost, High-Tech Airframe For USAF Decoy

Airborne Deployed Decoys Can Drive The Bad Guys Crazy And Protect The Good Guys If you’re on the attack in any aircraft that is less than 100 percent stealth, avoiding being >[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2015 Web Development & Design by Pauli Systems, LC