United Shuts Down Customer Comment Hotline | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

Airborne Unlimited -- Recent Daily Episodes

Episode Date

Monday

Tuesday

Wednesday

Thursday

Friday

Airborne On ANN

Airborne 05.23.16

Airborne 05.24.16

Airborne 05.18.16

Airborne 05.19.16

Airborne 05.20.16

Airborne Hi-Def On YouTube

Airborne 05.23.16

Airborne 05.24.16

Airborne 05.18.16

Airborne 05.19.16

Airborne 05.20.16

AEA2016 LIVE Aero-TV: 04/27-0830ET, 04/28-1400ET, 04/29-1100ET

Sun 'n Fun 2016 Innovation Preview on Vimeo!

Sun 'n Fun 2016 Innovation Preview on YouTube!

 

Thu, Feb 12, 2009

United Shuts Down Customer Comment Hotline

Moves Some Call Centers Back To US. But Don't Call Them

Who says there's no good news in a recession? What if we told you we have a story about United Airlines that includes the phrases "insource' and "new hires?"

Before you get too giddy, the news is actually mixed. The Chicago Tribune reports United will insource 165 jobs currently performed in India and Mexico to giant call centers outside Chicago and Honolulu. Some of those people answering your calls on 1-800-UNITED-1 will be existing employees, but others will be new hires.

The bad news is, they'll no longer take complaint calls.

You can call United to make reservations, track lost bags or seek refunds, but if you want to complain -- or even compliment them on their service -- you'll have to do that by e-mail. The customer service reps will then decide whether to respond by e-mail, snail-mail or telephone.

United will still rely on offshore labor to take reservations... but maybe the news is good after all. United spokeswoman Robin Urbanski said internal studies show customers who communicated with United by email or snail mail were "most satisfied" with the airline's response to their inquiries.

Besides, when was the last time you tried to send an e-mail, and were told to wait for the next available representative?

FMI: www.united.com

Advertisement

More News

It's On! EAA/ANN Announce 2016 AirVenture Innovation Preview!

Stunningly Successful Innovation Program Drew Nearly 100,000 Eyeballs to ‘All Things AirVenture’ E-I-C Note: Our partner, the Experimental Aircraft Association, release>[...]

Airborne 05.23.16: Si2 Lands in Dayton, BellHeli Relocation, Santa Monica Update

Also: Rockwell Collins, RC Antonov AN-225, Safety Culture In Alaska, Sonic 'Thump', Drone Reg. Data, Aiming For Mars, Hawaiian Pilots The Solar Impulse-2 crew alerted ANN, early Sa>[...]

Airborne 05.23.16: Si2 Lands in Dayton, BellHeli Relocation, Santa Monica Update

Also: Rockwell Collins, RC Antonov AN-225, Safety Culture In Alaska, Sonic 'Thump', Drone Reg. Data, Aiming For Mars, Hawaiian Pilots The Solar Impulse-2 crew alerted ANN, early Sa>[...]

Anti-Icing Treatment Research Focuses On Turbine Blades And Propellers

Piedmont Propulsion Systems, Oak Ridge National Laboratory Collaborated On The Project Oak Ridge National Laboratory (ORNL) and Piedmont Propulsion Systems, LLC (PPS) recently conc>[...]

AD: Airbus Airplanes

AD NUMBER: 2016-10-08 PRODUCT: All Airbus Model A330-200 Freighter, A330-200, A330-300, A340-200, A340-300, A340-500, and A340-600 series airplanes.>[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2016 Web Development & Design by Pauli Systems, LC