United Shuts Down Customer Comment Hotline | Aero-News Network
Aero-News Network
RSS icon RSS feed
podcast icon MP3 podcast
Subscribe Aero-News e-mail Newsletter Subscribe

Airborne Unlimited -- Recent Daily Episodes

Episode Date

Monday

Tuesday

Wednesday

Thursday

Friday

Airborne On ANN

Airborne 09.26.16

Airborne 09.27.16

Airborne 09.28.16

Airborne 09.22.16

Airborne 09.23.16

Airborne Hi-Def On YouTube

Airborne 09.26.16

Airborne 09.27.16

Airborne 09.28.16

Airborne 09.22.16

Airborne 09.23.16

Thu, Feb 12, 2009

United Shuts Down Customer Comment Hotline

Moves Some Call Centers Back To US. But Don't Call Them

Who says there's no good news in a recession? What if we told you we have a story about United Airlines that includes the phrases "insource' and "new hires?"

Before you get too giddy, the news is actually mixed. The Chicago Tribune reports United will insource 165 jobs currently performed in India and Mexico to giant call centers outside Chicago and Honolulu. Some of those people answering your calls on 1-800-UNITED-1 will be existing employees, but others will be new hires.

The bad news is, they'll no longer take complaint calls.

You can call United to make reservations, track lost bags or seek refunds, but if you want to complain -- or even compliment them on their service -- you'll have to do that by e-mail. The customer service reps will then decide whether to respond by e-mail, snail-mail or telephone.

United will still rely on offshore labor to take reservations... but maybe the news is good after all. United spokeswoman Robin Urbanski said internal studies show customers who communicated with United by email or snail mail were "most satisfied" with the airline's response to their inquiries.

Besides, when was the last time you tried to send an e-mail, and were told to wait for the next available representative?

FMI: www.united.com

Advertisement

More News

Airborne 09.26.16: SpaceX Accident Details, Bell V-247 'Vigilant', Blues Cancel

Also: Tracey Curtis-Taylor, RC Saab Gripen, Kodiak, Airbus Subsidies, Worcester Reg'l Airport, MedEvac Foundation, Predator-Series As promised, SpaceX is starting to reveal details>[...]

NBAA Mourns Arnold Palmer's Passing

Dedicates 2016 Convention To Golf Legend, Aviation Champion National Business Aviation Association (NBAA) President and CEO Ed Bolen Monday reflected with sadness on the passing Su>[...]

FAA Dedicates New Tucson Control Tower

New Tower Replaces Previous Facility Which Had Stood For 58 Years FAA Administrator Michael Huerta on Friday joined federal and local officials in dedicating the new, environmental>[...]

Airborne 09.23.16: GA Pilot Sues SFO, Drone Legalities, EAA Hall Of Fame

Also: Zenith Open Hangar Days, KSMO Nonsense, Recalled Devices, Piper M600, 800th TBM, NASAO, Commercial Space The pilot of the last piston airplane based at San Francisco Internat>[...]

Airborne 09.26.16: SpaceX Accident Details, Bell V-247 'Vigilant', Blues Cancel

Also: Tracey Curtis-Taylor, RC Saab Gripen, Kodiak, Airbus Subsidies, Worcester Reg'l Airport, MedEvac Foundation, Predator-Series As promised, SpaceX is starting to reveal details>[...]

blog comments powered by Disqus



Advertisement

Advertisement

Podcasts

Advertisement

© 2007 - 2016 Web Development & Design by Pauli Systems, LC