NAV CANADA And Prague Airport Recognized For "Outstanding
The International Air Transport Association (IATA) awarded its
prestigious 2011 Eagle Awards to NAV CANADA and Prague Airport in
recognition of their outstanding achievements in customer
satisfaction, cost efficiency, and continuous improvement.
IATA Exceptional Recognition awards were also presented to DGAC
Chile (Chile’s provider of air navigation services) and SCL
(Santiago Airport). The presentation was made in front of 700
industry leaders gathered in Singapore for the 67th IATA Annual
General Meeting and World Air Transport Summit.
Eagle Awards, which honor air navigation service providers
(ANSPs) and airports, are based on the recommendations of the
independent Eagle Awards Panel, chaired by Dr. Assad Kotaite,
former Secretary General of the International Civil Aviation
“Eagle Awards are highly-prized recognitions of airports
and ANSPs which strive for excellent service, better cost
efficiency, and continuous improvement. In today's challenging
environment, all providers need to make similar efforts in a spirit
of genuine partnership,” said Kotaite.
"I congratulate NAV CANADA and Prague Airport for their Eagle
Awards, together with DGAC Chile and SCL for their Exceptional
Recognitions. They are great examples of how dedicated industry
partners can cooperate to improve performance and cost efficiency",
said Giovanni Bisignani, IATA's Director General and CEO.
This is the third Eagle Award for NAV
CANADA, following previous awards in 2010 and 2001. Its strong
track record of working closely with its customers to improve
performance through regular and meaningful consultations, combined
with technical and operational investments supported by extensive
cost-benefit analysis, place it at the forefront of the
industry’s air navigation service providers. NAV CANADA is
also focused on cost efficiency. Strong cost controls enable a
continuing freeze in charges and reduced cost base.
"Congratulations to NAV CANADA on their third Eagle. It is a great
partner and a global leader in delivering top class
performance,” said Bisignani
Prague Airport Main Terminal
Prague Airport was awarded an Eagle
Award for its transparent, effective, and constructive
consultations with airlines. Understanding the needs of its
customers, Prague Airport has frozen its charges until March 2012
by strategically using its commercial revenues to maintain both
competitive charging levels and quality services supported by a
service level agreement. “Prague Airport has been a
progressive partner for its airline customers. Among our airport
partners, it is the most-deserving to be recognized with an IATA
Eagle award,” said Bisignani.
IATA gave special recognition to the cooperative efforts of SCL and
DGAC Chile that facilitated a quick recovery from the devastation
that followed the Chilean earthquake on February 27, 2010. Both
airport and air navigation services were restored quickly with no
impact on rates or charges for passengers or airlines. DGAC Chile
and SCL are widely regarded as leaders in Latin America for
efficiency, quality, and customer focus. In 2007, DGAC Chile was
recognized for its world-class performance with an Eagle Award.