Sat, Jun 23, 2012
First Penalty For A Violation Of The DOT's New Consumer Protection Rules
The U.S. DOT has assessed a civil penalty of $130,000 against the Mexican airline Volaris for failing to inform consumers that they may have to pay baggage fees when buying a ticket on the carrier. This is the first penalty assessed for a violation of the provisions of the Department’s new aviation consumer rule that took effect this past January.
“We adopted our rule on baggage fees to make sure that consumers have complete and accurate information about how much they will have to pay when they book a flight,” U.S. Transportation Secretary Ray LaHood said. “We will continue to take enforcement action when carriers fail to comply with our rules.”
Under DOT’s new rule, carriers must clearly and prominently disclose on the first screen that offers a fare for a customer’s specific itinerary that additional fees for baggage may apply, as well as show consumers where they can view the baggage fees. The rule applies to all airlines selling air transportation in the United States, including foreign carriers.
For a period of time beginning Jan. 24, 2012, the date the new requirement took effect, a search of flights on Volaris’ website displayed itineraries that listed the fares for outbound and inbound flights, but failed to inform consumers that additional baggage fees might apply.
Could The FAA Get ANY Stranger? Worse Yet... Will They? ANN RealTime News Update, 1324ET, 05.23.13: Well... the statement we were promised YESTERDAY showed up today... and it doesn>[...]
Aspen’s All Digital Backup Display Will Give Flight-Training Students The Total Glass Panel Experience Aspen Avionics announced Tuesday that Piper Aircraft has selected the E>[...]
Building A New Future For The EAA... One Issue At A Time Originally WebCast 11.14.12: With only a couple of weeks in pocket, directing the reorganization of the EAA in the wake of >[...]
Subcommittee Chair Call Mars Mission A Congressional Priority The House Science Committee Subcommittee on Space held a hearing Tuesday to examine possible options for the next step>[...]
Third Such Restructuring In 10 Years Dassault Falcon has embarked on its third parts pricing overhaul in the past 10 years, assessing the cost of over 18,500 individual items. The >[...]